Booking & cancellation terms

Skog Lodge is rented out by [owner name], registered with the Dutch Chamber of Commerce under number [KvK number], established at [address]. These terms apply to every booking and to all use of the lodge and its grounds. You accept them the moment your booking is confirmed. Any deviating arrangement applies only if we have confirmed it in writing.

The agreement comes into effect once you have completed your booking in our booking system and received a confirmation from us by email. The lead guest is at least 21 years old, books on behalf of the entire party and is jointly and severally liable for every guest complying with these terms. We may refuse a booking; if we do, you receive a full refund of everything you paid.

The price shown while booking is the price that applies. Payment runs through our booking system Smoobu; the payment method and any deposit are shown there and take precedence. Tourist tax levied by the municipality of [municipality] is [amount] per person per night and is [included/not included] in the price. Obvious input or typing errors in prices are not binding on us.

The rental of holiday accommodation for a specific date is exempt from the statutory right of withdrawal (Article 6:230p under e of the Dutch Civil Code). You therefore cannot cancel free of charge within fourteen days; the cancellation terms below apply instead.

Cancel in writing by email. The date we receive your message determines which percentage applies. If you do not show up or leave earlier than planned, no refund is due. We recommend taking out cancellation insurance.

If you want to move your arrival or departure date, contact us as soon as possible. We are happy to think along, but we are not obliged to accept a change; if we cannot agree to it, your request counts as a cancellation under the scale above. The number of guests can be adjusted by arrangement, as long as the maximum occupancy is not exceeded.

If force majeure prevents us from renting out the lodge — for instance fire, storm or water damage, utility failure or a government measure — we may cancel the booking or interrupt the stay. You then receive a refund of the rent in proportion to the nights you were unable to use. We do not reimburse further costs such as travel, replacement accommodation or consequential loss.

Check-in is from 3:00 PM, check-out before 11:00 AM, unless agreed otherwise. If you arrive after 9:00 PM, please let us know in advance. On departure, leave the lodge broom clean: dishes washed and put away, waste separated into the bins provided and furniture back in place. If extra cleaning is needed, we will charge the cost.

The lodge may only be used by the number of people stated in the booking, up to the maximum shown during booking, including children. Staying with more people, subletting, reselling and commercial use are not permitted. Parties, events and amplified sound outdoors are not permitted either. In case of breach we may end the stay immediately without any right to a refund.

Use of the wood stove is at your own risk and strictly according to the instructions in the lodge: burn only the dry wood provided, never leave the stove burning unattended and close it before you go to sleep or leave. Smoke and carbon monoxide detectors must not be covered or switched off. The lodge sits in a nature reserve with unpaved paths and no street lighting; entering the grounds and surroundings is at your own risk. Always supervise children.

We may ask for a security deposit of € 250, payable on or before arrival. Damage, missing items or extra cleaning are settled against the deposit; the remainder is transferred back within 14 days of departure. If the damage exceeds the deposit, you remain liable for the difference. Report any damage that occurs during your stay to us immediately.

If you find damage or a defect on arrival, report it to us within 24 hours; if we know in time we can fix it, and you will not be held responsible for something that was already there. Report complaints during your stay so that we have the opportunity to resolve them. A complaint reported only after the stay can no longer be remedied, which limits the compensation that can still be claimed.

We are not liable for theft, loss of or damage to your belongings, nor for damage caused by temporary failure of water, electricity, heating or internet, unless there is intent or deliberate recklessness on our part. Our liability is in all cases limited to the amount of the rent for your booking. These limitations do not apply to damage from death or personal injury attributable to us, nor to the extent that the law does not permit them. You are liable for damage you or your party cause to the lodge, its inventory or the grounds; check whether your liability insurance covers this.

Pets are welcome by prior arrangement and subject to any applicable surcharge. Do not leave your pet alone in the lodge, keep it off beds and furniture, and clean up after it on the grounds. Damage caused by your pet is at your expense.

We process your data solely to arrange your booking and stay. Our privacy policy explains how we do this and what rights you have.

This agreement is governed by Dutch law. If something goes wrong, tell us first — most things are resolved in consultation. If we cannot reach agreement, the dispute will be submitted to the competent court in the Netherlands, without prejudice to your right as a consumer to turn to the court designated as competent by law.

These terms were last amended on [date]. The version in force at the time of booking applies to your booking. This text is available in several languages; in case of any difference in interpretation, the Dutch version prevails.